PERIOD OF SERVICE
Firstly, we were invited to visit all the client’s developments that operate independent retirement living with a meal service and this allowed us to gain a far greater understanding of the culture within each of the client’s locations throughout Scotland.
Like most businesses who offer a meal service the clients have had to face challenges that none of us would have envisaged prior and during the last 12months.
What each of the visits have achieved is to make the ‘invisible’ more visible, and through each of our individual development reports allowing the client to have a far greater understanding of what is happening in each location.
We divided our summary report into six key areas, which we have expanded upon below: